FAQ

 

Can I return a painting if it does not meet my expectations?

  • If a JG Studios painting doesn't work in your space we offer a seven-day money back guarantee. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the painting.

  • You must use the original packaging for return shipping. The customer is responsible for the return shipping costs. To initiate a return, contact us at info@juliegudger.com or 404-808-1022. To avoid return fee shipping costs, the customer can also return a painting in person to the JG Studios, LLC studio located at 1050 Crown Pointe Parkway Suite 500 Dunwoody, GA 30338 by scheduling an appointment. To schedule an appointment for a return, contact us at info@juliegudger.com or 404-808-1022. The painting must be returned in "like new" condition. There are no returns on special orders or a painting that is altered at the request of the customer.


What should I do if I receive a damaged painting?

  • We package all paintings in custom built painting boxes to insure safe delivery, so receiving damaged painting is rare. If you receive a damaged painting, contact us within 24 hours at info@juliegudger.com or 404-808-1022. Please save the box and all packaging material. These items are needed in order to process the claim.


How much does shipping cost within the United States?

  • We offer free shipping to any location in the continental United States.


Do you ship internationally?

  • No.


How do you ship paintings?

  • All paintings are packaged in custom built painting boxes to insure safe delivery. Please note, a signature is   not required for delivery unless you request that your painting be delivered with a signature.


Once I purchase a painting, how many days will it take to arrive?

  • A painting is typically shipped within 2 weeks. Once your painting is shipped, please allow up to an additional week. You will receive an email with a tracking number so that you can see exactly when your painting will arrive. If you need painting delivered on a tight deadline, please contact us before placing the order.


Does JG Studios, LLC. have a physical gallery location?

  • Yes, at 1050 Crown Pointe Parkway, Suite 500 Dunwoody, GA 30338. Please schedule an appointment prior to visiting by contacting info@juliegudger.com or calling 404-808-1022.


How can I contact JG Studios, LLC?

  • Email: info@juliegudger.com Phone: (404) 808-1022 Hours: Monday through Friday 8:30 AM PST to 6:00 PM EST.


I am interested in commissioning a painting. How do I do that?

  • Email: info@juliegudger.com Phone: (404) 808-1022 Hours: Monday through Friday 8:30 AM PST to 6:00 PM EST.

JG Studios, LLC. | 1050 Crown Pointe Parkway Suite 500 Dunwoody, GA 30338     (By Appointment)